FAQ

How do I make a purchase?

Go to [Soline Website], choose the product you want, click on “Add to Cart” or “Buy Now,” and complete your payment in our secure checkout.

Do you have a physical store?

No. We sell exclusively online through [Soline Website].

Do you ship to my country?

Yes. We ship to most regions internationally. Available shipping options will appear at checkout based on your address.

How long does delivery take?

Processing: 1 to 3 business days from payment confirmation. Estimated Delivery: between 5 and 12 business days, depending on the destination and the logistics operator. You will receive a tracking code via email when your order is dispatched.

What are the payment methods?

We accept credit or debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. On some devices, you can also pay with Apple Pay or Google Pay.

Can I pay in cash or upon delivery?

Currently, no. All payments are made online using the methods listed above.

Can I change my order or the address?

We can only edit or cancel an order before it is processed. If you need to update the address or items, contact us as soon as possible at [Support Email Address]. Once the order has been dispatched, it will not be possible to modify it.

Can I add more items to an existing order?

For operational reasons, we do not add items to orders that have already been placed. If you would like more products, simply place a new order.

Where do the products come from?

We work with logistics centers in different countries (USA, Europe, and Asia). We ship from the most efficient warehouse, based on your location and item availability.

I only received part of my order, is this normal?

Yes, it can happen. If your order includes products shipped from different warehouses, they may arrive in separate packages. You will receive individual tracking codes for each shipment.

What is the exchange and return policy?

You have 7 days from delivery for returns due to withdrawal, and 30 days for manufacturing defects. Items must be unused and in their original packaging. After inspection, we issue the refund to the original payment method. Shipping costs are non-refundable if the delivered product is correct. To start the process, write to [Support Email Address].

What should I do if my delivery is delayed?

Check the status of your order with the tracking code. If more days have passed than the estimated timeframe of 5 to 12 business days, contact us, and we will follow up with the carrier.

I still need help

Our team is always ready to assist you. Write to us at [Support Email Address] with your order number and the buyer's full name.